How To Void A Credit Card Transaction

If you are using dojoCollect to process tuition and point of sale (POS) items and you need to void or refund a sale back to their credit card, watch the following video to get step by step directions. Watch the Short Video
Click Here -> Watch the Short Video

Written Instructions

  1. Search for a student and go to their detail page
  2. Scroll down to the Payments Box
  3. Click the description of the payment you want to refund
  4. You will now see the detail of the transaction, click the button "VOID AND REFUND"
  5. Please note, the school owner must have given you permission to delete records for this to work. If you don't have proper permissions, the button will not work. Ask your school manager to help.
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