How do I cancel my RainMaker account? (updated: December 29, 2018)

It's easy to cancel your RainMaker account.

Simply log into RainMaker, from the top menu go to Settings, then select "Cancel RainMaker"

You need to be logged in as the Owner of the school. We will complete verification processes before services and your account is permanently deactivated and data destroyed based on security protocol.

 

Please understand (terms of cancellation)...

  • It takes up to 3 business days to cancel your account with verification.  We call to verify cancelation.  See verification processes below.  If you have an automatic payment scheduled in the next three days, it may still go through.  If you have memberships scheduled to process, those payments will need to be handled by you. You can do this by turning off the Autocollect process in settings.
  • Once you cancellation is verified, your account and data will become unrecoverable. This includes all data, flows, email history, rank promotion history, attendance, financial transactions,payment information, documents, signatures, immediately upon verification of cancellation.
  • We appreciate your business, if there is anything we can do to help you in any way, please call us (888) 293-0972
  • We will never hassle you to stay, but, if you just need help, we are always available.
  • There will be no cancellation fee.
  • If you are a USAEPAY Gateway account holder, we will cancel your USAEPAY account immediately, meaning all autoCollect billing will be stopped, and if you need to re-enable the account, a $100 setup fee will be required. Your merchant account and echeck processor are under you control and can not be effected by a RainMaker representative.  If you wish to continue processing with them, they can be integrated into other solutions, if not deactivating those services is your responsibility.
  • Autocollect will stop processing upon verified cancellation.
  • Your web forms will stop working.
  • Profit Generators can not be forwarded to another service.  If you have outside promotions that point to your check out pages, future activity, registrations, and potential sales will be lost.

Understanding the purpose of Verification

  1. Verification
  2. What happens after the verification process is completed?
  3. What data can you retrieve?
 

What is the verification process?

An account owner is the original contact that registered and created the RainMaker account.  This is not the same as an owner-user role in your RainMaker system.  We can only accept verification through the account owner.  Since many users end up sharing user logins, it can be concerning to allow anyone that simply SAYS they are the owner to cancel an account.  We've seen unhappy employees and team members try to shut RainMaker accounts down.  Because of this, we've put a stringent verification process in place to protect the business owner from the possibility of potential loss.
 
The first step of cancellation is to cancel your account through your RainMaker system.  Our team has no ability to simply cancel your account.  The proper chain of events must occur within the system for any representative to deactivate your application.  Once account management has received your request, they will reach out to the account owner to verify the intent to close the system.  The last 4 digits of the payment details on file in connection to the specific account cancellation request must be supplied. A voice verification must also be completed with additional supporting specifics.
 

What happens after the verification process is completed?

After the verification process is completed we will immediately pause your subscription to RainMaker, along with account deactivation and data purging.
 

What data can a business owner retrieve?

All basic contact data is retrievable directly by you, in your RainMaker system. It is important to retrieve any data, contracts, signed waivers directly via each contacts page.  For security reasons, there is no automated process available for assembling and retrieving potentially sensitive documents stored inside your account.

What about payment data? In January 2019, we begin transitioning to a higher level of PCI compliance standards.  PCI DSS stands for Payment Card Industry Data Security Standards is responsible for regulating protection policy and standards of any business processing card payments.  While we have always had PCI Compliance, we are increasing our level of stringency ahead of possible requirements so we are fully prepared when the next stage is met.  PCI levels are dependent on transaction volume and revenues.  This next step includes a variety of policy updates, in addition to moving from high level encryption to tokenization. (effective February 1st, 2019.
 
As of February 1st, 2019, the token is reversible and a $450 fee is assessed for processing the request on behalf of the client.  In future PCI compliance stages, tokens will be unrecoverable to ensure card holders data can not be breached, reverse engineered, or misused in anyway.  Beginning in May 2019, the tokenization will move to the highest level of protection ensuring even more stringent protection, making a card number unrecoverable by any technology or person.  
 
Until May 2019, we will be able to pass along the fee to those that find themselves requiring the token reversal process so it’s not applicable to all business use cases.
 
While we understand the impression that customer data feels like it’s owned by the business.  However, PCI standards are implicit that the information is the card holder’s and theirs alone and that we are bound to enforce PCI standards by being part of the payment processing chain of events. 
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