How to Refund a Payment if you are Using USAepay

In this article I will show you how you can refund a payment in a students profile. If you are using USAepay please follow the steps below to correctly refund any payment that was taken through RainMaker.

 

       1.  Search for the student on the home screen by typing the name in the search bar.

 

       2. Scroll down on his profile and click on the payments tab. Locate the payment and click on the description of that payment.           

      3. Enter the amount you want to refund in the amount to refund section. Once you have entered the amount to refund simply click refund now button below. (EFT's can not be refunded through Rain Maker. We recommend you write a check for the student or refund the check from USAepay's portal, which may take a few days because the check has to settle first.) If you are wanting to refund an EFT through USAepay's portal call RainMaker support at 888-293-0972 option 1 for assistance.

 

 

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